Frequently Asked Questions:
Q: Do you charge sales tax for your orders?
A: Yes, with the exception of orders being shipped to Alaska, Montana, New Hampshire, Delaware, and Oregon, sales tax is charged for all other orders going to the United States. Sales tax is not charged for orders shipped to destinations outside of the United States.
Q: What are my shipping options?
A: All orders are shipped through the United States Postal Service (USPS) at this time.
Q: Do you provide tracking information for your orders?
A: Yes, tracking information is provided for all orders. However, that tracking information is only applicable as long as it is in the United States. For orders being shipped to destinations outside of the US, once the package has left the states, tracking data for international orders will not update.
Q: What method of payments do you accept for products?
A: We accept credit card payment through Stripe and Paypal.
When you pay with your credit card using Stripe, your payment will be processed through SSL secured servers without you having to be taken to a 3rd party site. If you choose the Paypal option, you will be re-routed to their secure checkout page to complete your order. Once your order is done, you will automatically be sent back to Kitchen Aprons for Sale.
Q: Do I have to register with an account to order from you?
A: No, you are not required to register with an account to order from our store. However, if you do register with an account with us, it does make the checkout process for any future orders you place with us go faster.
Q: How long does it take to process my order?
A: The standard processing time for an order is 2-3 business days. Business days are considered Monday through Friday. Standard shipping/transit times when applied are 1-7 business days for domestic orders within the United States and 4-15 business days for international orders).
Q: Can I cancel or edit my order after placing it?
A: You may try to contact us to see if any changes can be made only within the first 2 hours after the order has been placed. However, we cannot guarantee that it can be altered or canceled. Once the order goes into processing, you are no longer able to make any changes to the order.
Q: What if a product I ordered is out of stock?
A: 99% of our orders are completed without any issues on stock and supplies. However, we will notify you if an item you ordered is out of stock. If this is the case, we will offer a comparable substitute for you when available. In the event you don’t want to substitute or one is not available to you, we can terminate the order for you. Back ordering is not available.
Q: What is your return policy?
A: If we have made an error on our part, we are happy to replace or exchange your item. However all sales are final and are non-refundable unless a product you have ordered is not in stock and you do not wish to have a replacement sent to you. This is why it is essential that you carefully review all the details of your orders before finalizing your order.
Q: What would be required in order to determine if I am eligible for a replacement?
A: If we have made any of the following mistakes, we will take care of it for you:
|Faulty Product: e.g. If the product has a hole, stains, or a manufacturing defect.||Placement issue: If the print on a design is clearly crooked or off center.||If we have printed the wrong image on your product.||If we sent you a different product other than the one you ordered.|
However, if you provided the incorrect address, we are happy to help you with an exchange. But you will be responsible for reshipping costs and/or any price differences between the products you are exchanging if applicable.
Q: If I need to request a replacement, how do I go about doing this?
A: The instructions for a replacement are as follows:
- Take a picture of the problem. If the issue is the print size, use a ruler please.
- Then an email to us firstname.lastname@example.org . In the subject line, you must include the order number, “order number” Replacement Request.
- Within the email, include the photograph of the product, a specific description of the issue, and order number. In the even that there were multiple products placed on the order in question, please identify the item with the issue. We will respond to you within 1-3 business days maximum.
Q: If I have questions or would like to contact you, how do I do so?
A: You can go to our contact us page and submit your query through there. Or you can send an email to email@example.com . We will be in touch with you within 1-2 business days.